Refund & Returns Policy

1. When Are Returns / Refunds Eligible?

You may request a return or refund if:

• The product delivered is defective, damaged, or incorrect (wrong item, wrong quantity, wrong specification).
• The product is materially different from what was described (wrong grade, wrong dimensions, wrong specs).
• The order is recorded and payment confirmed, and the return request is submitted within the defined return window.

Important Conditions:

• Returns must be requested within [X] days of delivery (7 / 14 / 30 days per policy).
• Product must be in original, unopened/unused condition with all packaging, labels, and documentation.
• Certain categories (custom-made, perishable, or items marked “non-returnable”) may be excluded.

2. What Is Not Eligible for Return / Refund

• Items damaged due to misuse or incorrect handling by the buyer.
• Items where original packaging, labels, or documentation are missing.
• Customized or made-to-order products (unless defective or mis-shipped).
• Products declined due to safety, hygiene, or statutory constraints.
• Items delivered beyond the allowable return-window.

3. Return & Refund Procedure

1. Submit Return/Refund Request:
   • Login → My Orders → Select order → Request Return/Refund.
   • Upload photos/videos (if damaged) and provide required details.
2. Return Authorization & Verification:
   • Our team reviews your request.
   • RMA (Return Merchandise Authorization) or next steps will be emailed.
3. Return Shipping / Pickup:
   • Depending on product & location, you may ship back the item or we may arrange pickup.
   • Pack securely with all original documents & invoice.
4. Inspection & Quality Check:
   • We inspect for damages, use marks, and eligibility.
   • If rejected, we notify you with reasons & possible solutions.
5. Refund / Replacement / Exchange:
   • Refund processed within 7–15 business days after approval.
   • Refund mode: original payment method / store credit / agreed method.

4. Timelines & Refund Methods

• Refunds are processed within 7–15 business days post approval.
• COD orders refunded via bank transfer or store credit.
• Online payments refunded to the original payment method.

5. Damaged or Defective Items – What to Do

• Report within 48 hours of delivery.
• Upload photos/videos of damage, packaging & invoice.
• Inspection is done → Full refund or replacement is initiated if approved.

6. Exchange & Replacement Policy

• Exchanges allowed only for defective/damaged/wrong items.
• Must be requested within the return-window.
• Shipping charges depend on product category & location.
• Replacement is dispatched after return approval.

7. Custom / Special Orders / Non-Returnable Goods

Some items may be non-returnable due to customization, statutory regulations, or product nature. These are clearly marked on the product page. Refunds are not guaranteed unless there is a manufacturing defect or mis-shipment.

8. Refund & Return Rights Under Consumer Protection

As per Indian consumer laws, customers are entitled to a fair resolution if products are defective, damaged, or misrepresented — even if marked “No Return / No Refund”.

9. FAQs — Common Questions

Q1. How long do I have to request a return?

You must request within [7-10] days of delivery.

Q2. Can I return custom-made or OEM items?

Custom/project-based items are non-returnable unless defective or mis-shipped.

Q3. How will I receive my refund?

Refunds are sent to the original payment method or via store credit.

Q4. What if item is damaged during shipping?

Report within 48 hours with photos. We'll inspect & approve replacement/refund.

Q5. Who bears return shipping cost?

For defective/wrong items — iBuZoo pays. For customer-error or “change of mind” — buyer may pay.

10. How to Contact Us

Email: info.ibuzo@gmail.com
Phone: +91-9873094371/8373912163
Address: (Your registered business address)
Or login → Help & Support → Refund/Return Request